Last Updated: 09/30/2023

1. Returns

Customer satisfaction is our utmost priority. We want you to be completely satisfied with your purchase from Dogemart. If, for any reason, you are not satisfied, you may return the product(s) within 30 days of receiving your order by sending an email to sales@dogemart.us requesting to return the product(s) with the reason on why the product is being returned.

We ask the customers to be extra careful while providing their contact information and delivery address so that no issues arise during delivery. Once the product has been shipped, we cannot change the delivery address.

To be eligible for a return, the following conditions must be met:

1. The product(s) must be unused, undamaged, resalable, and in their original packaging.
2. The product(s) must be accompanied by the original receipt or proof of purchase.

2. Refunds

Once we receive your returned item(s) and inspect them, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

Please allow 14 business days for the refund to be processed. The exact time may vary depending on your payment provider. Crypto transactions will be refunded within 7 business days.

3. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, you must return the original item for a refund and place a new order for the desired product.

4. Shipping Costs

Shipping costs are non-refundable, except in cases where we have shipped the wrong item, or the product received is defective or damaged.

5. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support team at sales@dogemart.us within 30 days of receiving the item with proof to show the product arrived damaged. Proof is considered as photos or videos of shipped goods. We will provide instructions on how to return the damaged or defective product and arrange for a replacement or refund. Depending on the product, we may ask you to just dispose the damaged product and we will send you a new one for free.

7. Non-Returnable Items

Some items may not be eligible for return due to hygiene or safety reasons. Please see the list below for non-returnable items.

1. Personal Hygiene and Health Products
2. Undergarments and Swimwear
3. Perishable or Consumable Goods
4. Customized or Personalize Products
5. Clearance or Final Sale Items
6. Used Electronics
7. Hazardous Materials
8. Items without Proof of Purchase

8. Changes to this Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with the last updated date.

By making a purchase from Dogemart, you acknowledge and agree to the terms and conditions of this Return and Refund Policy.

9. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at sales@dogemart.us

Dogemart LLC
2301 W White Avenue
Mckinney, TX, 75071
Customer Support Email: sales@dogemart.us